We understand that changes to your appointments may be required however, please ensure you notify us at least 24 hours in advance if you need to make a change to your existing appointment. This includes cancellation, non-attendance, or request to reschedule.
As of September 1, 2022 a 50% cancellation fee applies when less than 24 hours notice is given and a 100% cancellation fee applied to forgotten appointments.
Every client will receive an email reminder with the date and time of their consultation now 48 hours beforehand as we require sufficient notice to fill that appointment slot with someone in need. Therefore if cancellations or changes to your appointment are made with less than 24 hours notice, you are responsible to pay the relevant cancellation fee. Any changes to your scheduled appointment need to be made with Empowered Holistic Counselling & Wellness, via email or text, as soon as possible.
Should clients request to reschedule an appointment, they are required to have an alternative date agreed to at the time of making their request to avoid cancellation fees. Clients can find availability on the website via the booking link. If a client reschedules twice in a row, they may be subject to a cancellation fee.
Empowered Holistic Counselling & Wellness understands that serious illnesses and family emergencies sometimes occur and it is at the discretion of the Empowered Holistic Counselling & Wellness as to whether a cancellation fee is charged in these circumstances.
If you or a family member feels unwell or you are unable to physically attend an in person appointment, changing your scheduled time to an online session does not incur a fee.
Please also note the following examples which are not considered “family emergencies”:
We acknowledge that such events may be beyond control and can be genuine reasons for late cancellation however we still require that responsibility for these types of circumstances is taken and that a cancellation fee would apply. All unpaid cancellation fees that have been charged to an account must be paid prior to, or on the day of, the client’s next appointment.
By making an appointment with Empowered Holistic Counselling & Wellness you agree to this cancellation policy.
Thank you in advance for your respect and understanding.